Refund and Returns Policy

Customer Satisfaction Guarantee

At Anti-virus-shop, customer satisfaction is our priority. We strive to provide genuine software licenses and digital products at competitive prices. If you experience any issues with your purchase, we offer a straightforward refund policy to ensure a hassle-free shopping experience.

Eligibility for Refunds

You may be eligible for a refund if:

  • The license key provided is invalid or does not activate successfully.
  • You encounter installation or activation issues that our support team cannot resolve.
  • The product received does not match the description displayed on our website.
  • You accidentally purchased the wrong product and have not activated the license key.

How to Request a Refund

To request a refund, please contact our support team within 30 days of purchase and provide:

  • Your order number
  • Product name
  • A detailed description of the issue
  • Screenshots or error messages (if applicable)

Our team will review your request and respond as quickly as possible.

Refund Review Process

  1. Submit your refund request through email or our contact form.
  2. Our support team will investigate and verify the issue.
  3. If approved, the refund will be processed to your original payment method.
  4. Refunds are typically completed within 5–10 business days, depending on your payment provider.

Non-Refundable Situations

Refund requests may not be approved in the following cases:

  • The license key has already been activated and is functioning correctly.
  • The issue is caused by system incompatibility clearly stated before purchase.
  • Technical problems unrelated to the product itself, such as internet connectivity issues, device configuration, or third-party software conflicts.
  • Requests made after the 30-day refund period.

Fraud Prevention

To protect our customers and business, we reserve the right to deny refund requests involving suspected abuse, unauthorized chargebacks, fraudulent activities, or misuse of software licenses.

Need Assistance?

Our support team is here to help with installation, activation, and product-related questions.

Contact Number: xxxxxxxx

Contact Page: https://anti-virus-shop.com/contact-us

We appreciate your trust in Anti-virus-shop and are committed to providing reliable products, excellent support, and a secure purchasing experience.